If you have any questions regarding the Terms & Conditions listed below, please don’t hesitate to contact the salon.

BEFORE BOOKING OUR SERVICES ONLINE PLEASE READ THE BELOW:

HAIR SERVICES

1. Our booking system allocates timing for regular clients. If you have not visited our salon before or not visited a particular hair stylist before, they will need extra time allocated to your appointment. Therefore we politely request that you call the salon to make this appointment. Your stylist will tell you on your first visit with them what you need to book if you prefer to usually make your appointments online.
2. If you have gone more than 6 months since seeing your stylist, please make your appointment via telephone as they will need to allocate extra time for your appointment.
3. Your stylist will let you know what to book for when using our online booking services. However some of you may have bespoke timing needed and they will ask you to make your appointments via telephone/in person. 
4. We do not offer our colouring services for online booking as our services are all bespoke. Please call the salon to make any colour appointments. You cannot add a colour service by writing in the comment section to add in a colour.
5. Should your appointment not fit quite right, or need a little extra time, our team may call you to adjust the timing or reschedule. We would never compromise beautiful hair by 'squeezing something in'.

BEAUTY TREATMENTS

1. If you are booking for the first time or have gone more than 6 months since your last beauty treatment with us, please ensure you complete your 'NEW Beauty Client' form in your email reminder which is sent 7 days and 2 days prior to your treatment. (you only need to complete it once).
2. If you have visited us within the last 6 months for beauty treatments and have already completed your 'NEW Beauty Client' form. Please complete the 'EXISTING Beauty Client' form ahead of your appointment.
3. If we do not have your email address, you will not be able to complete the appropriate form ahead of your appointment so please ensure you arrive 10 minutes early to complete your form in house.
4. Should you have a medical contraindication not listed we would recommend you to call the salon and speak to someone in our Beauty Team to ensure we are safe to carry out the treatment. This will help avoid disappointment on the day as we may need your doctor's permission to safely carry out the treatment.
5. Our form covers all of our services. So a medical condition may have no relevence to the treatment you are booking for that day, but may be a contraindication in another treatment.

You can book appointments up to 3 months in advance. On the 1st of each month, a whole new month opens for booking. For example, on 1st September, you can book for December in perosn or over the phone.

Please note, online booking is available for exactly 3 months ahead, so to book a specific day in December e.g., 20th December, you'll need to wait until 20th September to book online. However, since we open the whole month on the 1st in the salon, some dates may fill up quickly. If you want a specific date, we recommend calling the salon on the 1st of the month, 3 months before the desired month.

RESTRICTIONS ON BEAUTY SERVICES

1. Eyebrow Tints, Eyelash Tints and Eyelash lifts require an Allergy Alert Test to be carried out at least 48hrs prior to treatment. You may need a repeat skin test for the following reasons; you have had a tattoo (includes semi permanent make-up) since your last service (of the same kind), you have had an allergic reaction (to anything), you have had changes to your health or started a new medication or if you go over 6 months since your last treatment (of the same kind).
2. Some medical conditions or medications may restrict or prevent us from safely carrying out certain treatments on you. The main conditions are displayed by a code in the treatment description on our website but there may be further restrictions for other medical conditions not listed. If you are unsure, please do call ahead of your appointment to check to avoid any disappointment on the day. As we are not medically trained, we may ask for written permission from your GP to carry out the treatment to ensure your safety.
3. If you are visiting us for the first time or has been more than 6 months since you have visited us please ensure you complete your 'NEW Beauty Client' form sent in your email reminder. If you regularly visit us for beauty treatments, please fill in the 'Existing Beauty Client' form. If you have a medical condition not listed, or a new medical condition, please call ahead to ensure we are safe to perform the treatment without a doctors letter. This will help avoid disappointment at short notice.
4. If you have a gel polish on your nails which has been applied by another salon, it must be removed prior to a manicure/pedicure appointment with us as we only remove polish applied by our team. 
5. If you would like nail art with your gel manicure please ensure you book for this as it does require extra time so may not be guaranteed if we have another booking.

LOYALTY CARDS

1. The Cutting Company Loyalty Cards are issued by and remain the property of the Cutting Company.
2. For each full pound spent you will receive 1 point. Each 100 points collected is worth £1.00 to spend on products in store. Points cannot be redeemed against hair or beauty services.
3. The Cutting Company reserve the right to without notice:
   1. 1. terminate the scheme
      2. decline to issue Loyalty cards
      3. withdraw or cancel the loyalty card or scans collected
      4. alter or amend the terms & conditions of the Cutting Company Loyalty Card scheme.
4. The Cutting Company Loyalty Card, and any scans collected are not transferable.
5. The Cutting Company Loyalty Card has no cash value.
6. To collect points for a transaction, your Cutting Company Loyalty Card must be presented at the till.  
7. Some purchases may be excluded from the scheme at the discretion of the Cutting Company.
8. Minimum amount for redemption is £1.00

GIFT CARDS

1. Cutting Company Gift Cards are valid for 12 months from the date of purchase.
2. Card must be produced in person to be redeemed (cannot be redeemed over the phone)
3. A Cutting Company Gift Card can be used in full or part payment for hair & beauty services and/or products.
4. The minimum spend needed to activate a Cutting Company Gift Card is £15.
5. When products are purchased using a Cutting Company Gift Card, no change will be given in cash but any balance remaining will be left on the Gift Card. Where a Gift Card holder wishes to buy services/products with a value higher than the balance on the Gift Card, he/she will be required to pay the difference in value.
6. The balance on a Gift Card cannot be exchanged for cash or gift vouchers in any format. If we agree to provide a refund for products purchased using a Gift Card, the amount of the purchase price paid using a Gift Card will be reimbursed by being added to a Gift Card.
7. Please look after the Cutting Company Gift Card and treat it like cash. We do not maintain information on the holders of Gift Cards and therefore, if a Gift Card is used without the consent of the Gift Card holder or is lost, stolen or damaged we cannot replace or reimburse the balance on the Gift Card.
8. The Cutting Company may vary these terms and conditions for legal, security or regulatory reasons or may suspend or discontinue the Gift Card scheme where necessary due to circumstances beyond The Cutting Company’s reasonable control.
9. The Cutting Company Gift Cards cannot be exchanged for cash or credit.
10. All Gift Cards sold will need to have the value of the card indicated on the backing slip attached, to ensure we are compliant with trading standards.
11. If you are purchasing a Gift Card for a particular service, it will refelct the amount paid for the service at the time of purchase. If there is a price increase for the service at the time of redemption, the customer will be required to pay the difference between the gift card value and the new price of the service.

CLARINS FOR ME

1. Clarins for me cards are not transferrable and can only be used by the card holder.
2. To qualify for C Points, the purchase of Clarins products must be made at The Cutting Company. Clarins products purchased elsewhere will not qualify.
3. One C point is awarded for every £10 spent on Clarins products in a single transaction and not part thereof.
4. The correct number of C points and barcodes or receipts as proof of purchase must be attached to the card before sending it to Clarins. Incorrectly completed cards will be returned to the accountholder concerned.
5. C points may only be redeemed in values of 10, 15, 20, 25, 30, 35, 40, 45, 50 or 55 for one or more products in the Clarins range with a value of £20, £30, £40, £50, £60, £70, £80, £90, £100 or £110 respectively.
6. C points may not be used in part payment for Clarins products.
7. C points have no value except when redeemed in accordance with these terms and conditions.
8. No product over the value of £110 may be claimed as part of the loyalty scheme.
9. This offer runs from 1st June 2024 until 31^st May 2025. To be valid, all claims must be received by Clarins before this date. Any unspent C points left after this date will become invalid.  
10. The complimentary gift will be sent to the address marked on your car, subject to availability of stock. From receipt of your card by Clarins, please allow 4-6 weeks for delivery. Clarins make no charge for postage and packing.
11. Where the cardholders chosen gift is out of stock, Clarins will supply at its discretion a substitute product of a similar type or value.
12. The complimentary gift cannot be exchanged or refunded. This does not affect the cardholder’s statutory rights.
13. The promoter of this offer is Clarins (UK) Ltd, 10 Cavendish Place, London, W1G 9DN.
14. Clarins for me participants must be a resident in the UK and gifts will only be sent to addresses in the UK.
15. Clarins (UK) Ltd and The Cutting Company reserves the right to change, amend or cancel this promotion without prior notice at any time at its absolute discretion. If Clarins (UK) Ltd believes that you have breached these terms or acted in a manner which may bring disrepute to Clarins or the scheme then the accrued C points balance may be terminated without prior notice and the gift will not be sent you.
16. To take advantage of this promotion you must be aged 18 years or over.
17. You must not use the scheme for any commercial gain including and without limitation the selling, transferring or auctioning of any gifts received or points accrued.
18. Not more than 10 completed cards per household can be redeemed during the period of this promotion (as referred to in Clause 9 above).
19. Your information will be held by Clarins and The Cutting Company in accordance with the Data Protection Regulations. Your privacy is very important to us and we will not sell or otherwise pass on your details to other companies or organizations. Clarins will use the date on your card for the purpose of the ‘Clarins for me’ promotion.

APPOINTMENT CANCELLATIONS

We require at least 24hrs notice for any appointment changes or cancellations.

Appointments that are cancelled, changed or missed with less than 24hr notice may still be charged for the full service.

We kindly request, where possible, cancellations to be made via telephone. This gives your stylist/therapist the best chance to resell that appointment to another client.